Stock FAQ (client questions)

Who: Staff who move or correct stock between shops.
How to use: Scan Quick answers → open the question → follow steps.

Quick answers

#	Question	Short answer
1	Where do I see qty by shop?	Reports → Business Reports → Stock Report
2	Move stock between branches?	Transfers & Adjustments → Add Transfer → Save
3	When does transfer qty move?	On Save (not only on Mark Completed)
4	Stock count too high — reduce?	Add Adjustment → Decrease Stock + Reason
5	Increase without purchase?	Not on Add Adjustment UI (Increase Stock disabled) — use purchase / opening stock
6	Damaged return items?	Damage Inventory → Repair or Write off
7	Send damage to supplier?	Select lines → Create pending supplier return
8	Trade-in stock where?	Trade-In Inventory (transactions via Trade-In Transactions)
9	Low stock only?	Stock Report scope Low stock
10	Transfer / Damage menu missing?	Role needs stock-transfer / damage-stock permissions

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1. How do I check stock?

1. Open Reports → Business Reports → Stock Report.
2. Choose scope: In stock, Low stock, or All.
3. Filter Location, Category, Brand, Unit as needed → Reset to clear.

Look for: scope tabs and Location filter.

See Stock report.

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2. How do I transfer stock to another shop?

1. Open Stock Movements → Transfers & Adjustments → Add Transfer
   (menu labels: All Transfers / Add Transfer under Stock Transfers).
2. Set Date, optional Reference No.
3. Pick Location (From) and Location (To) — must be different.
4. Search products, enter qty → Save.
5. Review under All Transfers. Use Mark Completed if your shop tracks status that way.

Important: Quantity moves From → To when you Save. Mark Completed updates status for follow-up; it is not the only moment stock moves.

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3. How do I decrease stock (adjustment)?

1. Open Add Adjustment.
2. Pick Business Location, Date, optional Reference No.
3. Adjustment Type = Decrease Stock (Increase Stock is disabled on this screen).
4. Add products, enter qty, Reason, optional recovered amount.
5. Save.

Use this for breakage / count correction down — not for normal purchases.

See Stock adjustment.

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4. Damage stock workflow

1. Open Damage Inventory.
2. Filter Supplier, Customer, Status (Available, In damage, Pending return).
3. Row Repair → repair back to shop stock when allowed.
4. Row Write off → remove damaged stock.
5. Multi-select → Create pending supplier return when returning damage to supplier → track under Damage Supplier Returns.

See Damage stock.

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5. Trade-in stock

1. Trade-in is accepted on POS when the feature is on.
2. Process stock under Trade-In Inventory.
3. Use Trade-In Transactions for the register of deals.
4. Line actions: Inspect → Save Inspection, then Convert to Stock to sellable stock when ready.

See Trade-in stock.

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6. Common “not enough stock” cases

Situation	What to check
Transfer save fails	Location (From) batch qty
POS cannot sell	Stock Report for that location; Manage Stock on
Adjustment refuses qty	You cannot decrease more than available
After transfer, To shop empty	Confirm Save succeeded; check both locations on Stock Report

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Related pages

• Stock report
• Stock transfer
• Stock adjustment
• Damage stock
• Trade-in stock
• Add purchase