Who can use this: Every signed-in user (some fixes need a manager).
Where to find it: This FAQ — then open the real menu named in the fix.
What is this?
Quick answers for problems shops hit every day.
Same style as a full POS help centre: problem → fix.
Sign in and access
| Problem | Solution |
|---|
| Cannot sign in | Check Username or Email and Password. Ask a manager to reset from User Management > Users > Password. |
| Menu is missing | Role has no permission, or the module is off under Settings > General Settings > Features. |
| Page says access denied / 403 | Turn the feature on, or ask admin for the permission. Refresh after changes. |
POS and sales
| Problem | Solution |
|---|
| Product not found on POS | Check Products > All Products name/SKU. Confirm location stock. |
| Quantity snaps back | POS auto-correct qty to stock is on — you typed more than available stock. |
| Price / discount locked | Price & discount validation is on — need permission or manager override. |
| Cannot take credit | Customer may be blocked for overdue, or you lack credit permission. |
| Draft missing | Open Sales > Drafts. Check Active Draft vs Cancelled Draft. |
Stock and purchase
| Problem | Solution |
|---|
| Stock looks wrong | Run Stock Report. Check transfers, adjustments, and returns. |
| Purchase did not add stock | Confirm purchase was saved for the correct location. |
| Damage / trade-in missing | Permission missing, or items were never moved to those screens. |
Money
| Problem | Solution |
|---|
| Customer due looks high | Open Account Ledger for that customer and compare bills vs payments. |
| Bulk pay menu missing | Turn on Bulk Payments module in Features. |
| Cheque tools missing | Turn on Cheque management module. |
Print and SMS
| Problem | Solution |
|---|
| Receipt missing lines | Edit Settings > Locations receipt ticks for that shop. |
| SMS failed | Open Settings > SMS Logs and fix Integrations. |
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